Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding!
John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We only needed a backsplash. Our in-demand contractor said he could do the install the next weekend.
We found the perfect tile online at Home Depot. However, arriving at the store to purchase it, we learned the product in stock didn’t match the computer inventory.
Two cartons short! And we had a deadline.
That’s when department manager, Jake, really impressed. He could’ve said, “Sorry.” Instead —