Why do we exist?

QBQ. Inc. is an organizational development firm dedicated to helping organizations and people be outstanding by making personal accountability a core value!

How do we do this?

We provide …

What is “QBQ!”?

Ever heard lousy questions like these?

  • “Why do we have to go through all this change?”
  • “When is someone going to train me?”
  • “Why can’t we find good people?”
  • “When will that department do its job right?”
  • “Who dropped the ball?”
  • “Why don’t they communicate better?”
  • “Who’s going to solve the problem?”

If so, then “Personal Accountability and the QBQ!” is right for your organization. The Question Behind the Question (QBQ), a tool for practicing personal accountability, came about as a result of many years of research by author John G. Miller in the organizational development field. QBQ! provides the “how to” of personal accountability. People at every organizational level have found QBQ! life changing! (quick tutorial on IQs vs QBQs)

How does QBQ! bring value to organizations?

When an individual begins to ask QBQs instead of the IQs listed above, the common traps of complaining, victim-thinking, procrastination, and blame are eliminated. When this shift happens, productivity, teamwork, morale, creativity, safety, communication, and problem-solving are enhanced. People who use the QBQ! adapt to change faster, which is critical for competing in today’s global economy.

Designed for and practiced by the individual, but of high value to the team, QBQ! material is practical, universal, and timeless. It applies to organizations in every industry and to people at every level, from the grassroots to the “executive suite.”

The QBQ! message of personal accountability is foundational. Before training on customer service, management, sales, change, leadership—or any other topic—personal accountability is needed! For all other training to succeed, accountability must be established as a core value within the organization. Otherwise, time and training dollars are wasted.

Want faster change? Accountability, ownership, and responsibility as cultural values? Greater engagement by team members? More effective people management? More creativity, productivity, and teamwork? Then bring QBQ! into your organization today!

Is it worth it? Just ask Debbie and Steve at Husqvarna, who share in this podcast how they’ve used QBQ! and what it has done for their organization.

Who is John G. Miller?

John is the founder of QBQ, Inc. and author of these books. For John’s background and history, read here.


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